Returns And Exchange

Exchanges

Exchanges can be made up to 14 days from the date of product purchase.

Exchanges are possible as long as the product has not been opened, is packed in its original packaging, and has not been used.

(Sometimes, we may ask for a picture of the product to ensure that it meets these requirements.)

Exchange Process

You have 2 options for exchanging a product:

1. Via the shipping company:
   A courier will come to pick up the package from you and deliver the new shipment.

   The additional shipping costs are the responsibility of the customer.

   Please pack the product in the original shipping box you received the product in.
   If you do not have the original box, pack it in another box so that the product is not damaged on its way back to us.

2. Visit the clinic:
   You can contact us to arrange an appointment to make an exchange.

   Phone number: 050-6570207

Returns

A product can be exchanged up to 14 days from the date of order.

A return is possible as long as the product has not been opened, is packed in its original packaging, and has not been used.

(Sometimes, we may ask for a picture of the product to ensure that it meets these requirements.)

You can choose between 2 options:

1. Store credit – for the full amount paid for the order (excluding shipping fees).
2. Refund – the amount paid minus 5% of the total (excluding shipping fees).

Order Cancellation

If a customer requests to cancel the order after the shipment has been dispatched, the transaction will be canceled, and the customer will be refunded the amount paid minus 5% of the total and shipping fees (30₪).

If a customer requests to cancel the order before the shipment is dispatched, the transaction will be canceled, and the customer will be refunded the amount paid in the same payment method without any deduction.